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1.How long is your shipping time? Your products will ship within one to five days of you placing your order, and then takes 10-20 days to reach your doorstep. Each product at Aya Maggie has an estimated delivery time that you find in product description.
2.What is your return policy? Instead of returning items, you can contact us for a full refund, why? Returns run counter to our emphasis on sustain ably: every return has a carbon footprint, so just tell us what went wrong, send along a pic, and we'll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
3.Can I cancel my order? Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel you order but still receive the package, then please go head and do one of three things: recycle it, donate it, or enjoy it.
4. What happened if I receive the wrong item? If there's an issue with your order-- if it's the wrong size, wrong color, defective, or otherwise not exactly what you wanted-- then simply notify us, and we'll give you a refund. You won't be asked to ship the product back to us.
5. Do you offer exchange? We do not offer exchange. However, if for any reason you didn't get the exact product you expected, just let us know and we'll get you a new one.